Course Outline

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.

It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

What you need to know about this course

• The course is delivered using a blended learning model which includes face to face classroom based hours as well as timetabled virtual classroom sessions, in addition there are weekly flexible directed self study hours. Students will need to allow regular weekly hours throughout the course, for directed self study, which will allow for the completion of their learning and assessment tasks.
• The course is delivered by our qualified and industry experienced trainer/assessor.
• One unit of competency is delivered during this course: BSBPEF502 Develop and use emotional intelligence.
• The resources for this course will be delivered via our NBMC learning management system, CANVAS. Training to use CANVAS will be provided at the beginning of the course. Once access to the course resources is provided, students can either print them and bring them along to class, or access them electronically via their personal laptop. Students enrolling must have access to the following:

            - A laptop / computer
            - The internet
            - A scanner, or a scanner app downloaded on their smart phone

Are there Assessments?

• Competency based assessment of each unit of competency in the course will be conducted through a mix of assessment methods including case studies, theory tasks, projects and practical demonstration.
• You will receive clear assessment instructions and an opportunity will be provided for resubmission of assessments if required.

Pathway to Further Training

This unit may be included in a range of qualifications from the Business Services Training Package. If enrolling in one of those qualifications in the future, you will receive credit transfer for the unit completed in this course.

Virtual Classroom if you are using Zoom

Zoom is easy to use video conferencing software with a simple set up. You will be able to see your trainer and classmates and interact as though you were in the same room, all from the comfort of your own home!

This is what you need to join a Zoom classroom:

• Understanding the basics of using Zoom – see our free Zoom tutorial by clicking here.
• Access to a computer or iPad/tablet; and
• A webcam* so that you can be seen by the trainer; and
• A microphone* so that you can participate in the class and be heard by the trainer; and
• A good Internet connection.

*If you have a laptop computer a webcam and microphone is usually built into the top of the screen frame. iPad/tablets also contain cameras and microphones.

Once you have watched our free tutorial and experimented with Zoom, if you still have questions, please contact the College on 9970 1000 and one of our experienced team will assist you.

College Trainers

All NBMC Trainers/Assessors are current industry professionals with the required qualifications to deliver and assess this course. Trainers draw upon and share their own experiences in the industry to ensure that the training delivered to you is current and relevant. For information about individual trainers, please click on the trainer name in the class details below for the trainer’s bio.

Student Support

Please advise our Training Coordinator if you require additional support in your learning.

Why study at Northern Beaches & Mosman College?

Enjoy smaller class sizes, a personalised relationship with your trainer, face-to face teaching sessions and qualifications that include real life work experience, when you choose to study at the three-campus Northern Beaches & Mosman College. (NBMC)

With classes available across the Northern Beaches and Lower North Shore in Narrabeen, Brookvale and Mosman, the College offers increasing numbers of accredited and vocational qualifications. Students include those looking to upskill, to change career direction and school leavers keen to step onto a career pathway. Courses on offer can lead directly to employment and/or go towards future learning opportunities.

Unique Student Identifier (USI)

From 1 January 2015 it is a requirement of the Federal Government that all students undertaking nationally recognised training will need to obtain a Unique Student Identifier (USI). This involves an easy online application. See USI Fact Sheet for information on how to apply for a USI go to the Unique Student Identifier (USI) Website for additional information.

Please ensure when completing your enrolment information, that the details relating to your name are identical to those on the identification evidence (eg passport or driver’s licence) used when creating your USI, eg no abbreviations or nicknames should be used. Once created, it is important that you keep a record of your USI and access to your accredited training records in a safe place. You will need this information for any future enrolments into accredited training in Australia. Please contact the College on 9970 1000 if you require assistance.

For more information on this course please contact: Natalie Thornberry on 9970 1053 or email “natalie@nbmc.nsw.edu.au” for any further information regarding a funded position.